Effective Date: [DATE]
Last Updated: [DATE]

At Revitalize Cosmetics, your satisfaction and trust matter to us. We take care to ensure that every order is prepared and delivered with quality in mind.

If something is not right with your order, we are here to help. This Return and Refund Policy explains when returns, refunds, and exchanges may be requested and how we handle them.

1. Return Eligibility

You may request a return, replacement, or refund if:

• You received a damaged product.

• You received an incorrect product.

• The product is defective or has a quality issue.

• The product is expired or was delivered with an inadequate remaining shelf life, where applicable.

• The product is missing from your order.

• The product is significantly different from the description provided on our website.

• Your order was lost in transit or confirmed as undelivered.

All requests are subject to verification and review.

For hygiene and product safety reasons, skincare products that have been opened, used, or tampered with are generally not eligible for return due to a change of mind, except where required by applicable law or where the product itself is defective or otherwise eligible under this Policy.

2. Return Request Timeframe

Please contact us within 24hours to 72hours of receiving your order if you wish to report a damaged, defective, incorrect, expired, or missing product.

To help us resolve your concern quickly, please provide:

• Your order number

• Your name and contact details

• A brief description of the issue

• an unboxing video, where available

• Images of the product, packaging, and shipping label, where relevant

We recommend keeping the original packaging until your request has been resolved.

The reporting timeframe helps us investigate issues promptly and does not limit any rights you may have under applicable consumer protection laws.

3. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are generally not eligible for return or exchange:

• Products that have been opened, used, or tampered with, unless defective or otherwise eligible under applicable law

• Products damaged due to improper storage, misuse, or handling after delivery

• Products returned without prior approval, where return authorisation is required

• Products with missing components or packaging due to customer handling

• Products returned outside the applicable return timeframe, except where required by law

We do not deny valid claims merely because a product has been opened when opening it is reasonably necessary to identify a defect or when applicable law requires a remedy.

4. Refund Eligibility and Process

If your return or refund request is approved, we will inform you of the available resolution.

Depending on the nature of the issue, the resolution may include:

• A full refund

• A replacement product

• An exchange, where available

• Another appropriate remedy permitted by applicable law

Refunds will generally be issued through the original payment method.

For Cash on Delivery orders, we may request appropriate bank or payment details to process the refund securely.

Once approved, refunds will be initiated within 3 to 4 business days.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

Any shipping charges will be refunded where required by applicable law or where the refund relates to an issue attributable to us.

5. Exchanges and Replacements

We may offer an exchange or replacement if:

• You received the wrong product.

• Your product arrived damaged.

• Your product is defective or has a verified quality issue.

• The product is eligible for replacement under this Policy.

Exchanges are subject to product availability.

If the same product is unavailable, we may offer a refund or another suitable resolution in consultation with you.

For hygiene and safety reasons, we generally do not offer exchanges for products purchased by mistake or where a customer changes their mind after delivery, except where required by applicable law.

6. Damaged, Defective, or Incorrect Products

We take care to ensure that your order reaches you in good condition.

If your product arrives damaged, defective, incorrect, or otherwise not as described, please contact us within 24 to 72 of delivery.

Please share your order number and photographs of the product and packaging so we can assess the issue.

Once your claim is verified, we will arrange an appropriate resolution, which may include:

• A replacement product

• A refund

• Return collection, where applicable

• Another suitable remedy under applicable law

You will not be charged return shipping costs for verified products that are damaged, defective, incorrect, or supplied in error by us.

We may request the product to be returned for inspection where reasonably necessary. We will provide instructions before you send anything back.

7. Return Shipping Costs

For damaged, defective, incorrect, or otherwise verified eligible products:

Revitalize Cosmetics will bear the reasonable return shipping costs or arrange a return pickup, where available.

For other approved returns:

Return shipping costs may be borne by the customer, where such returns are permitted under this Policy and applicable law.

Please do not send products back without contacting us first. We will provide the appropriate return instructions and address.

If a return pickup is unavailable in your location, we will communicate the available return options.

8. Order Cancellation

You may request cancellation before your order is dispatched by contacting us at revitalize1705@gmail.com

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the request may be handled under our Return and Refund Policy and applicable law. If an order is successfully cancelled after payment has been received, the refund will be initiated within 2 to 5 business days.

We reserve the right to cancel orders in circumstances such as product unavailability, payment issues, or suspected fraudulent activity. If payment has already been received, an appropriate refund will be initiated.

9. Refund Status and Delays

Once your refund has been initiated, you will receive confirmation through [EMAIL / SMS / WHATSAPP].

If the refund has not appeared in your account after 3 to 5 days, please contact us with your contact number and refund reference, if available.

We will help you check the status with the relevant payment provider.

10. Important Notes

• Please ensure that your shipping address and contact details are correct when placing an order.

• We recommend recording an unboxing video for damaged or incorrect deliveries

• Refunds and replacements are subject to reasonable verification.

• This Policy does not affect any rights or remedies available to customers under applicable Indian consumer protection laws.

• In the event of any inconsistency between this Policy and applicable law, the applicable law will prevail.

11. Contact Us

For return, refund, exchange, or order-related assistance, please contact us:

Store Name: Revitalize Cosmetics
Company Name: REVITALIZE COSMETICS PRIVATE LIMITED
Email: revitalize1705@gmail.com
Address: 53, Dadunagar Society, Tarsali, Vadodara, Gujarat, India
Website: www.revitalizecosmetics.in
Customer Support Hours: 9AM to 5PM

Please include your contact number in all communications so we can assist you efficiently.

We value your trust in Revitalize Cosmetics and are committed to treating every customer concern fairly, transparently, and with care.

REVITALIZE COSMETICS PRIVATE LIMITED
Clean Science for Clear Skin.