TERMS OF SERVICE

Effective Date: 3 November 2026
Last Updated: 3 November 2026

1. Introduction

Welcome to Revitalize Cosmetics.

These Terms of Service (“Terms”) govern your access to and use of our website, [Insert Website URL], and the purchase of products offered by REVITALIZE COSMETICS PRIVATE LIMITED (“Revitalize Cosmetics”, “we”, “us”, or “our”).

By accessing our website, placing an order, or purchasing our products, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

2. Eligibility and Account Terms

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law.

• The information you provide is accurate, complete, and up to date.

• You will use our website only for lawful purposes.

• You will maintain the confidentiality of your account credentials, where applicable.

You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information, engage in fraudulent activity, violate these Terms, or misuse our website.

3. Products and Product Descriptions

Revitalize Cosmetics offers skincare products developed around our philosophy, “Clean Science for Clear Skin.”

Our current product range includes the REVITALIZE ENTHOCYLIC FACE CLEANSER, formulated with 2% Salicylic Acid and Butterfly Pea Flower Extract.

We make reasonable efforts to ensure that product descriptions, ingredients, images, packaging details, prices, and other information displayed on our website are accurate.

However:

• Product colours and appearance may vary slightly due to lighting, photography, or display settings.

• Packaging may occasionally differ due to manufacturing or packaging updates, without materially changing the product.

• Product information is provided for general skincare and cosmetic purposes.

• Individual results may vary depending on skin type, usage, and other factors.

Our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.

Customers are responsible for reviewing product descriptions, ingredient information, and usage instructions before purchasing or using a product.

If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Product prices may include applicable taxes, as indicated at checkout. Any shipping charges or additional fees will be displayed before you complete your purchase.

We reserve the right to change product prices, offers, discounts, and promotions at any time. Such changes will not affect orders that have already been accepted, except where correction or cancellation is permitted under these Terms or applicable law.

We accept payment methods made available at checkout, which may include:

• UPI

• Debit and credit cards

• Net banking

• Digital wallets

• Cash on Delivery (where available)

• Other payment methods supported by our payment partners

Payments are processed through third-party payment service providers.

You agree to provide valid payment information and authorise the payment method used for your purchase.

If a payment fails, is declined, or is not successfully confirmed, we may cancel or suspend the order until payment is received.

5. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email or message acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent or unauthorised transactions

• Errors in order details

• Delivery restrictions

• Violation of these Terms

If we cancel an order after payment has been received, we will initiate an appropriate refund through the original payment method or another lawful method agreed with you.

We will not cancel confirmed orders arbitrarily or in a manner contrary to applicable consumer protection laws.

6. Shipping and Delivery

We aim to deliver products to the shipping address provided during checkout.

Delivery timelines displayed on our website or communicated through order updates are estimates and may vary depending on location, courier availability, weather, operational conditions, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information, including their name, address, and contact number.

We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Shipping charges, delivery estimates, serviceable locations, and other delivery conditions will be displayed on our website or at checkout.

If a shipment is delayed, lost, damaged, or incorrectly delivered, please contact us at revitalize1705@gmail.com with your order details so we can investigate and assist.

Nothing in this section limits your rights under applicable consumer protection laws.

7. Returns, Exchanges, and Refunds

We want you to have a positive experience with Revitalize Cosmetics.

Due to the nature of skincare and cosmetic products, returns or exchanges may be restricted for products that have been opened, used, or tampered with, except where required by applicable law or where the product is defective, damaged, incorrect, expired, or otherwise not as described.

Eligible Return or Refund Situations

You may contact us for assistance if:

• You receive a damaged product.

• You receive an incorrect product.

• The product is defective or has a quality issue.

• The product is expired or otherwise not as described.

• Your order is lost or undelivered, subject to verification.

Customers should report such issues within Insert Return Request Period of 24 to 72 hours of delivery and provide their order number, relevant photographs, and a description of the issue.

The reporting period is intended to help us investigate promptly and does not restrict any statutory rights you may have.

Refund Process

Once a return or refund request is reviewed and approved:

• We will communicate the resolution to you.

• Refunds will generally be processed through the original payment method.

• Processing times may depend on the payment provider or bank.

• Shipping charges will be refunded where required by applicable law or our published policy.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an approved refund securely.

We reserve the right to verify claims and request reasonable supporting information before approving a return or refund.

For full details, please refer to our separate Return and Refund Policy

8. Promotions and Discount Offers

From time to time, we may offer discounts, promotional codes, bundles, or special offers.

Promotions may be subject to specific conditions, including validity periods, minimum purchase requirements, product eligibility, or usage limits.

Unless otherwise stated:

• Offers cannot be exchanged for cash.

• Promotional codes may not be combined with other offers.

• Offers are valid only during the specified promotional period.

• We reserve the right to correct promotional errors or withdraw offers in accordance with applicable law.

Any promotion-specific terms will apply in addition to these Terms.

9. Prohibited Uses

You agree not to use our website:

• For any unlawful, fraudulent, or deceptive purpose.

• To violate any applicable law or regulation.

• To infringe our intellectual property rights or those of others.

• To submit false, misleading, or inaccurate information.

• To interfere with the security or functionality of our website.

• To introduce viruses, malicious code, or harmful software.

• To attempt unauthorised access to our systems or customer information.

• To engage in fraudulent payments, chargeback abuse, or order manipulation.

• To scrape, copy, or commercially exploit website content without permission.

• To harass, threaten, or abuse our employees, representatives, or other customers.

We reserve the right to restrict access, cancel orders, or take appropriate legal action where misuse or violations occur.

10. Intellectual Property

All content on our website, including our brand name, logo, product names, photographs, graphics, designs, text, and other materials, is owned by or licensed to Revitalize Cosmetics and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially use our content without our prior written permission, except as permitted by law.

The Revitalize Cosmetics brand and associated product branding may not be used in a manner that creates confusion, misrepresentation, or unauthorised commercial association.

11. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, marketing, and other operational purposes.

We may also provide links to third-party websites or platforms.

We do not control and are not responsible for the content, policies, or practices of third-party services. Your use of such services may be subject to their own terms and privacy policies.

12. Disclaimer of Warranties

Our website and products are provided in accordance with the descriptions and terms made available at the time of purchase.

To the extent permitted by applicable law, we do not guarantee that:

• The website will always be uninterrupted or error-free.

• Every product will produce identical results for every individual.

• The website will be free from technical issues or temporary disruptions.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded under Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Revitalize Cosmetics shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability shall not be excluded or limited for matters where such exclusion or limitation is prohibited by law, including applicable statutory consumer rights.

Nothing in these Terms limits our responsibility for supplying products in accordance with applicable laws or for addressing valid claims relating to defective, damaged, incorrect, or misrepresented products.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Revitalize Cosmetics, its directors, employees, and representatives from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

This provision does not apply to the extent that a claim arises from our own unlawful conduct or obligations that cannot legally be transferred to you.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts in Vadodara, Gujarat, India, subject to applicable law and consumer protection rights.

Nothing in this section prevents a consumer from exercising any right to seek remedies before a consumer commission or other forum having jurisdiction under applicable law.

16. Changes to These Terms

We reserve the right to update or modify these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively, subject to applicable law. Your continued use of our website after the updated Terms are published constitutes acceptance of the revised Terms, where such acceptance is legally valid.

We encourage you to review this page periodically.

17. Contact Information

For questions, concerns, order-related inquiries, or complaints regarding these Terms, please contact us:

Store Name: Revitalize Cosmetics

Legal Company Name: REVITALIZE COSMETICS PRIVATE LIMITED

Email Address: revitalize1705@gmail.com

Business Address: 53, Dadunagar Society, Tarsali, Vadodara, Gujarat, India

Website: www.revitalizecosmetics.in

Customer Support Contact: 9978599121 & 7984455764

Customer Support Hours: 9AM to 5PM

We will make reasonable efforts to respond to customer inquiries and resolve concerns promptly.

REVITALIZE COSMETICS PRIVATE LIMITED
Clean Science for Clear Skin.